Privacy policy

Last update: August 29, 2019.

Colabs Consultoria Ltda. ("We") built the Arivo CRM website at and related apps (collectively termed "the Service", "our Service", or "this Service") as a commercial software system. This Service is provided by Colabs Consultoria Ltda and is intended for use as is.

This part of the Arivo CRM support web page is used to inform Arivo CRM users regarding our policies on how Arivo CRM accesses, uses, stores, or shares user data.

If you choose to use Arivo CRM, then you agree to the collection and use of information concerning this policy. The user data that we collect is used for providing and improving Arivo CRM. We will not use, share or sell your information with anyone except as described in this Privacy Policy.

1 - Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

1.1 - User-provided information

When you use the Service you may provide, and we may collect Personal Data. Examples of Personal Data include name, email address, mailing address, mobile phone number, and credit card or other billing information. Personal Data also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual. You may provide us with Personal Data in various ways on the Service. For example, when you register for an Account, use the Service, post Client Data, interact with other users of the Service through communication or messaging capabilities, or send us customer service-related requests.

We use Personal Data to operate, maintain, enhance and provide all features of the Service, to respond to comments and questions, to provide support to users of the Service, administrative and operational communication and billing.

1.2 - Customer Data

When you register as a new User through our website or app you create a new Group Account, unless you are registering as a new User through invitation by another existing User. Group Account Customer Data is composed of data submitted by its users to our Service, such as contacts, companies, deals, tasks, products, and files.

We only process Customer Data as per our Customer's instructions. We do not own, control or direct the use of Customer Data, and in fact we are largely unaware of what information is being stored on our platform and only access such information as reasonably necessary to provide the Service (including to respond to support requests), as otherwise authorized by Customers or as required by law.

Users that belong to the same Group Account might have access to its Customer Data, depending on that Group Account access configurations. Users with an Administrator Role are responsible for User invitation, revoking access and setting access configurations in their Group Account.

1.3 - Automatically collected data

When a User or Visitor uses the Service, we may automatically record certain information from the User’s or Visitor’s device by using various types of technology, including cookies, “clear gifs" or related technologies. This “automatically collected" information may include IP address or other device address or ID, web browser and/or device type, the web pages or sites visited just before or just after using the Service, the pages or other content the User or Visitor views or interacts with on the Service, and the dates and times of the visit, access, or use of the Service. We also may use these technologies to collect information regarding a Visitor or User’s interaction with email messages, such as whether the Visitor or User opens, clicks on, or forwards a message. This information is gathered from all Users and Visitors.

We use this information to: (i) personalize our Service, such as remembering a User’s or Visitor’s information so that the User or Visitor will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service.

1.4 - Integration services

If you choose to use or connect to third-party integrations (e.g., Google Apps, RD Station Marketing) through the Service, or if you are required or permitted to do so by a Customer, such third parties may allow us to have access to and store additional information about your interaction with those services as it relates to your use of the Service. If you initiate these connections, you also understand that we will share information about you that is required to enable your use of the third-party integration through the Service. If you do not wish to have this information shared, do not initiate these connections. By enabling these connections, you authorize us to connect and access the information provided through these connections, and you understand that the privacy policies of these third parties govern such connections.

2 - Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties might have access to your Personal Data and Customer Data. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

3 - Security

We value your trust in providing us your data, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

4 - Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

5 - Change of Ownership

Information about Users and Visitors, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of the User or Visitor Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

6 - Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

7 - Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at